FAQ's

SHIPPING INFORMATION
**International Shipments**
All international shipments will be processed and handled by FedEx.
Shipping rates are calculated automatically at checkout by the carrier and are set by your delivery location.
**Customs Fees**
You, the customer, are responsible for any and all customs, duties, brokerage, import fees and local taxes.
LEAD TIME POLICY

Our lead time policy is a global policy on all our products. Although our lead times can change, we have created a standard expectation for our products. 

All Pre-Wired Kits are built to order and the current lead time is 2-4 weeks before your order will be processed and shipped. All other products have a lead time of 1-3 weeks before your order will be processed and shipped. Our Wholesale customers should expect a longer lead time than stated above.

We have a notification set up on our website that alerts you to this policy based on the product(s) you are purchasing. By clicking OK and continuing with your order, finalizing and purchasing, you agree to our lead time policy and understand that we will not refund your order because of our lead time.

We fully understand that you want your product(s) as quickly as possible and we do our very best to build you a quality, long lasting piece of equipment that you will not only love, but love talking about as well. We strive to meet your expectations, but we aren't Amazon over here.  

I PLAY FOR (INSERT BAND/ARTIST NAME HERE), CAN I GET SOME DISCOUNTED GEAR?
Here at Emerson Custom, we feel that we have fairly priced our products to fit any level of players budget. Our products are built by musicians, for musicians and we are confident you will love your Emerson Custom products.
DO YOU MAKE "LEFTY" OR LEFT HANDED PREWIRED KITS?
All of the prewired kits we build are built and spaced specifically for right handed guitars. Even Our Emerson Pro Pots that we use are made for use in right handed guitars. We don't recommend trying to modify our prewired kits to fit a left handed guitar as it will not work or function correctly. We do recommend that you take your guitar to local reputable guitar tech who can install new electronics for you. We don't stock or sell left handed pots (reverse audio taper) so you'll need to specifically ask them to order them from a vendor for you.
HOW DIFFICULT IS IS TO INSTALL ONE OF YOUR PREWIRED KITS?
Our prewired kits are fairly easy to install if you have a basic understanding of soldering and dis-assembly/ reassembly of a guitars pick guard/ control plates. You will need to be sure and attach/ secure a string ground and solder it to the ground plane (back of one of the pots on the prewired kit). We do recommend that you have some previous soldering experience in order to install our prewired kits without any issues. A soldering iron with at least a 40 watt power rating is highly recommended.
I CAN'T REMEMBER MY ACCOUNT PASSWORD.
Don't worry, we all do it from time to time. From the home page, simply click on ACCOUNT then FORGOT PASSWORD. You'll then be prompted to enter the email you signed up with and we will send you an email to help reset your password.