Please allow up to 2 weeks for us to process, build, pack and ship out your order.
We ship orders from Monday through Thursday.
USPS is utilized for all orders in the domestic United States under $149.99. FedEx is utilized for all over in the domestic United States over $150.
All international shipments will be processed and handled by FedEx.
Shipping rates are calculated automatically at checkout by the carrier and are set by your delivery location.
You, the customer, are responsible for any and all customs, duties, brokerage, import fees and local taxes.
I PLAY FOR (INSERT BAND/ARTIST NAME HERE), CAN I GET SOME DISCOUNTED GEAR?
Here at Emerson Custom, we feel that we have fairly priced our products to fit any level of players budget. Our products are built by musicians, for musicians and we are confident you will love your Emerson Custom products.
DO YOU MAKE "LEFTY" OR LEFT HANDED PREWIRED KITS?
All of the prewired kits we build are built and spaced specifically for right handed guitars. Even Our Emerson Pro Pots that we use are made for use in right handed guitars. We don't recommend trying to modify our prewired kits to fit a left handed guitar as it will not work or function correctly. We do recommend that you take your guitar to local reputable guitar tech who can install new electronics for you. We don't stock or sell left handed pots (reverse audio taper) so you'll need to specifically ask them to order them from a vendor for you.
HOW DIFFICULT IS IS TO INSTALL ONE OF YOUR PREWIRED KITS?
Our prewired kits are fairly easy to install if you have a basic understanding of soldering and dis-assembly/ reassembly of a guitars pick guard/ control plates. You will need to be sure and attach/ secure a string ground and solder it to the ground plane (back of one of the pots on the prewired kit). We do recommend that you have some previous soldering experience in order to install our prewired kits without any issues. A soldering iron with at least a 40 watt power rating is highly recommended.
I CAN'T REMEMBER MY ACCOUNT PASSWORD.
Don't worry, we all do it from time to time. From the home page, simply click on ACCOUNT then FORGOT PASSWORD. You'll then be prompted to enter the email you signed up with and we will send you an email to help reset your password.